CUSTOMER SUPPORT SPECIALIST |SHORT-TERM-RENTAL SPECIALIST | VIRTUAL ASSISTANT
Professional customer service and support specialist with over 8 years of experience in BPO, hospitality support, telecommunications, food delivery services, customer retention, and administrative scheduling. Skilled in resolving complex customer concerns, managing escalations, handling billing inquiries, supporting hosts and guests throughout reservation lifecycles, and delivering policy-compliant solutions.
Proven ability to provide exceptional customer experiences through phone, email, and chat support while maintaining accuracy, professionalism, and efficiency in fast-paced environments. Experienced Subject Matter Expert (SME) with a strong background in coaching tea-----------mbers, improving service quality, and assisting with complex case resolutions.
Core competencies include customer support, conflict resolution, account management, retention strategies, appointment scheduling, CRM systems, email and chat support, escalation management, and administrative assistance.
