I am a customer-focused and detail-oriented professional with over 6 years of experience in the BPO industry and as a Virtual Assistant. I specialize in customer support, administrative assistance, and real estate back-office operations, ensuring accuracy, efficiency, and excellent client satisfaction.
Customer Support Specialist
Inbound and outbound phone support<8efe80624d780eba0c6493ec45140364>Email and live chat support
Handling customer inquiries, complaints, and escalations
Resolving issues efficiently while maintaining high customer satisfaction
Member Support Representative (Market Research Company)
Managed email support for survey participants
Assisted members with survey access issues and second-part survey requests
Addressed concerns about survey points and rewards
Ensured clear communication regarding survey qualifications and completion
Maintained professionalism while handling high-volume inquiries
General Virtual / Executive Assistant
Lead generation and prospect research
Data entry and database management
Calendar and task management
Social media management
Basic graphic design and video editing
Basic website building and updates
Real Estate Remote Professional (AU & NZ)
Entered bills, invoices, and property fees accurately
Managed and organized essential property documents
Data cleansing and system updates
Maintained CRM accuracy and compliance
Tools & Systems:
Property Tree | PropertyMe | Console Cloud | Agentbox | Box + Dice | MRI Palace | AILO
I am reliable, adaptable, and quick to learn new systems. I am committed to delivering high-quality work while maintaining professionalism and strong communication with clients and tea-----------mbers.
Please don't hesitate to contact me via email ----------- or whatsapp -----------
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