Here's a list of strengths that I possess to be successful in the roles that I'll work on:
o Good communication skills - Oral and Written communication
o 9 years of Call Center experience working under US Card operations as CSR (2yrs), Quality Coach (2yrs) and Team Manager (5 yrs) roles. This also involves 4 years in a Sales account.
o 8 years of Insurance experience - 5 years managing AU Insurance Operations concentrating on Claims Workers Compensation and 3 years managing UK Insurance
Operations focusing on Claims Pet Insurance.
o 2 years of US Healthcare experience concentrating on providing services to our US clients.
o Experience in using MS Office Apps, Google Apps, Slack, AWS and Salesforce
o Generating utilization and forecast/projection for better planning of resources and capacity
o Experience managing multiple direct clients
o Handled start-up LOB and increased headcount from 12 hc to 85 hc
o Ability to multi-task and even flexible with roles as needed
o Good mentor and focuses on the improvement of the team and the process
o Generates weekly, monthly reports and facilitates client calls/meetings and presentations
o AGILE Certified
o Six Sigma Yellow Belt Certified
o Total of 19 years of experience in BPO / Outsourcing industry
Remote Operations Management
I am flexible with any work type given my experience. Looking forward to work with you and bring what I've learned so far with my skill set.
