A former Delivery Manager with extensive experience in client, operations, and people management of various HR services such as Employee Data Management, Compensation and Benefits, Contact Center, and Learning. Apart from ensuring successful delivery using Agile values and practices, I was responsible for analyzing areas that would require continuous improvement or transformation to increase productivity, quality, and client satisfaction. Prior to that, I was a Subject Matter Expert and Data Administrator, hence, have gained expertise in processes primarily Employee Data Management, systems, and tools such as SAP HR, Zendesk, MS Outlook, and MS Office. I am adaptable, keen on details, eager to learn, and a team player. I graduated with a degree of BS in Mathematics major in Computer Science but have d----------- to pursue a different career path at Business Process Outsourcing. I am currently doing a full-time voluntary service as part of my lifelong spiritual goals and am aiming to continue utilizing my skills in providing excellent customer service to take care of my personal and professional needs and development.
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