1. Knowledge of ticketing process i.e. Voluntary/Involuntary Exchange, Ticket Reject and Refunds.
2. Knowledge of domestic and international geography, city codes and decoding fares of airlines rules and regulations.
3. Handled 20+ calls daily with duties including retrieving customer data and information, presenting relevant product information and providing technical support i.e. Book a new flight and cancellation of reservation.
4. Had an exceptional written and speaking communication
5. Assisting query of the agents regarding the process on how to change the flight booking if there is Airline Schedule Change or customer wants to modify their flight, process refund.
6. GDS Trained i.e 1. Amadeus Vista, Amadeus Sellco, Amadeus ARD web
