Motivated leader with 16 years of experience in the BPO/customer service industry wherein 8 years have been in a leadership role for a printer/copier manufacturing account (3 years) and for the Forever21 Customer Service team (5 years). I have handled teams with around 60-90 indirect reports and 5 team ----------- addition, I have worked with training and quality teams to help streamline processes to improve productivity, efficiency, and accuracy. You may see some highlights of my leadership career on my resume. As a leader, I am a hands-on manager and I make sure that things get done accurately and timely.
