Results oriented, high energy, hands on professional, with a successful record of accomplishments in operations management, training, and people development/management. Experience in handling operations in relief of the Operations Manager, Senior Team Leader for Customer Service Accounts, been a shared asset for multiple subsidiaries of Sales Campaign and has strong people skills useful for client interaction with 6 years Managerial Experience and 10 years of Management and Leadership experience.
Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments as well as supervisory skills in hiring, training and other administrative tasks.
I am in charge of the day-to-day operations of my assigned. I am the main point of contact for client escalations, KPI recovery and operational strategies. I work hand in hand with the different support functions to deliver what is required from the clients. I am in charge of planning strategic actions that the program/account will benefit from. I also oversee the execution of the agreed action plans. As a Senior Operations Manager, it is expected that I make clever decisions that will benefit my program. Part of my function as a Manager is to mentor, guide and develop Operations Managers Supervisors to their own success story. Aside from that, my main focus is also Client Management which I attend and manage client requests and deliver to client expectations by doing Business Reviews and weekly discussions with them.
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