Customer Support & Administrative Specialist | Shopify, Chat & Email Support | Since 2016
Friendly and Reliable Virtual Assistant with 8+ years of experience in customer service via email, chat, and phone—plus 4+ years specializing in Shopify support. I help eCommerce brands and online businesses deliver exceptional customer experiences, manage daily admin tasks, and stay organized behind the scenes. Whether it’s handling inboxes, resolving customer concerns, or streamlining workflows using tools like Slack, Freshdesk, or Click Up—I'm here to make your operations smoother and your customers happier.
If you're looking for a tech-savvy, dependable VA who takes initiative and communicates clearly, let's connect!
Core Competencies:
Shopify Customer Support (Since 2020):
Skilled in managing order issues, refunds, fulfillment delays, product inquiries, and account-related questions via email and ticketing systems. Experienced in using Shopify’s backend and third-party integrations.
Customer Service Experience (Since 2016):
Proven ability to handle customer inquiries across phone, email, and live chat with empathy, accuracy, and speed. Known for maintaining high CSAT scores and resolving escalations smoothly.
Administrative & VA Tasks:
<8efe80624d780eba0c6493ec45140364>Email and calendar management
Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
Data entry, reporting, and file management
Inbox triaging and task prioritization
Remote Work Tools & Platforms:
Slack, Zoom, Microsoft Teams, -----------, ClickUp, Hubstaff, HubSpot, Freshdesk, Zendesk#eCommerceVA
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