I am a results-driven Ecommerce Shopify Virtual Assistant with 5+ years of experience in eCommerce dropshipping customer service, Shopify product listing management, and Email Marketing. I specialize in helping online stores increase sales, improve customer satisfaction, and optimize store operations.
What I Can Do for You:
Customer Service & Support: Handle high-volume inquiries via email, live chat, and social media (Gorgias, Meta platforms), including order management, returns, refunds, subscription management, and cancellations.
Customer Retention & Satisfaction: Resolve complaints, prevent returns, upsell products, and turn negative reviews into positive experiences while maintaining a 95% customer satisfaction rating.
Klaviyo Email Marketing: Design and implement high-performance email and SMS marketing strategies in Klaviyo to drive customer engagement, retention, and conversion.
•Implement advanced Klaviyo flows including Welcome Series, Browse & Cart Abandonment, Post-Purchase, Win-Back, and Re-Engagement, using conditional splits, delays, and filters for targeted automation.
• Build and maintain dynamic customer segments based on purchase behavior, engagement level, customer lifecycle, and product interest.
• Execute QA and testing of all flows to ensure accurate event triggering, UTM tracking, tagging, and revenue attribution.
Shopify Product Listing Management: Maintain 99?curate product listings, write SEO-optimized product descriptions, update product info, and ensure smooth store operations.
Visual & Content Design: Create eye-catching product banners, promotional content with Canva, and realistic product images using AI tools.
SEO & Marketing Support: Implement SEO-friendly keywords to increase organic traffic and sales, and coordinate with marketing teams for campaign updates.
Analytics & Metrics: Monitor customer service KPIs (FRT, CSAT) to improve service quality and operational efficiency.
Tools & Platforms: Klaviyo, Canva, Shopify, Gorgias, Meta, PayPal, Stripe, DHL, Deposco, Loop, Seal Subscriptions, Seamless Merchant, Phoenix CRM, Checkout Champ, Apstle, Shipbob, RoyalMail, USPS, 17Track, Google Suite, Microsoft 365, Asana, Trello, Notion, Hootsuite, Klaviyo, Mailchimp, Ahrefs, Semrush, Clearscope
Verified
