Hi, I’m ----------- — a bilingual Medical Virtual Assistant, Appointment Setter, and Customer Service Specialist with over 10 years of experience supporting US-based clients in healthcare, solar, and telecom industries.
Fluent in English and conversational in Spanish (B2), I bring strong communication skills, empathy, and attention to detail to every interaction. I’ve worked in both care coordination and sales support roles — helping patients, clients, and leads feel heard, understood, and well taken care of.
???? In my role as a Bilingual Care Coordinator, I:
Managed 50+ Medi-Cal patients monthly
Scheduled and confirmed appointments
Conducted patient intakes and follow-ups
Maintained HIPAA-compliant documentation
Provided support through phone, text, portal & video
???? As a Spanish-English VA and Appointment Setter, I:
Handled inbound/outbound calls for lead qualification
Set appointments and followed up with prospects
Updated CRM trackers and supported sales teams
???? Tools and CRMs I’ve worked with:
GoHighLevel
HubSpot
Sprite CRM
Google Workspace, Zoom, Microsoft Office
EMR systems & scheduling platforms
? My strengths:
Bilingual (English & Spanish) client communication
Patient care support and appointment coordination
Customer service with empathy and professionalism
CRM management and lead follow-up
Reliable, self-motivated, and detail-oriented
If you’re looking for someone who can professionally handle patients, leads, or customers — while keeping your schedule organized and your team supported — I’m here to help!
