Job Description:
? Train product specifics to new hires for the program handled. 25 new hires per class.
? Monitor mandatory trainings from clients.
? Support the Operations Teams in training agents on the production area.
? Evaluate new hires capability to handle customers at the end of the training.
TTEC Novaliches 2015–2016
Customer Service Representative (Telecommunications Company)
Job Description:
? Handle customer care inquiries of customers about their accounts like billing.
? Pitches upgrades and proper bandwidth alignment with devices owned by customers for better connectivity and
usage
Teleperformance Philippines 2013–2015
Customer Service Representative (Telecommunications Company)
Job Description:
? Handle customer care inquiries of customers about their accounts like billing.
