Friendly, motivated, and customer-focused support professional with over 5 years of experience delivering exceptional service through email, chat, and phone. Proven track record of maintaining a 95% CSAT and achieving a 25% retention rate among at-risk subscribers. Expert in navigating Zendesk, Salesforce, and other CRM tools to ensure accurate documentation and efficient resolution. Skilled at resolving technical and billing inquiries while staying calm under pressure.
