I am a results-driven IT Support Specialist with over 9 years of experience providing technical support for Microsoft 365, Windows environments, and cloud-based services. I specialize in delivering reliable remote support to both business and consumer users, ensuring minimal downtime and optimal system performance.
My expertise includes Microsoft 365 administration, tenant configuration, Exchange Online, Outlook troubleshooting, and managing collaboration tools such as Teams, SharePoint, and OneDrive. I am highly experienced in handling account issues, licensing, domain configuration, DNS setup, and implementing security features like Multi-Factor Authentication (MFA) and Microsoft Defender.
I have a strong background in diagnosing and resolving technical issues efficiently, whether it’s login errors, sync problems, or application-related concerns. With hands-on experience in Active Directory, ITIL practices, and remote support tools, I consistently deliver high-quality customer service and technical solutions.
I am detail-oriented, dependable, and committed to helping businesses run smoothly by providing fast, effective, and professional IT support.
