Customer-focused and results-driven professional with over 7 years of experience in the BPO industry, specializing in inbound/outbound communication, email support, and fraud investigation. Proven ability to handle sensitive customer concerns with professionalism and accuracy. Former Subject Matter Expert at PayPal, recognized for leadership, team support, and process improvement. Adept at providing excellent service, resolving complex issues, and maintaining high levels of client satisfaction. Now seeking to bring these skills to a virtual assistant or financial advisory role where attention to detail, communication, and trust are essential.
