Network/Cloud Support Engineer with 4+ years of experience in 24/7 NOC operations, SD-WAN troubleshooting, and incident response. Experienced with VeloCloud, FortiGate, PRTG, LogicMonitor, and IPsec VPN. Cisco CCNA certified, CCNP in progress. I help businesses maintain network uptime, respond to outages fast, and keep SLA commitments. Available for remote or hybrid full-time roles.