Sales Operations and Client Services Leader with more than 24 years experience in the field on Sales, Customer Service combining BPO (US and British Accounts), Retail, B2B and Insurance industry including industries for
SaaS, IT, Logistics, and Consumer Goods,
ensuring SLA-driven service delivery and measurable ROI.
Had history of training as training manager as well. Highly communicative and experienced in the field of planning and processes improvement and execution like Change Management. Strengths in strategic planning, efficiency and team building.
With strong leadership, analytical and problem solving skills. Experience in Annual Financial Budgeting and forecasting as well. Advocate for Coaching and mentoring. Able to communicate well and effectively with Clients with strong relationship building.
