• Responding to client support requests.
• Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all
devices, and participating in equipment moves and changes
• Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs
• Working in concert with internal IT teams to ensure the highest level of service delivery to user community
• Maintain Windows 10 Desktop, VDI, laptop and HP thin client builds
• Automate Desktop Support tasks utilizing Move Works, Slack and JIRA Service Desk
• Have a deep Knowledge of scripting and automation tools such as PowerShell/Python
• Manage the firm’s SCCM software packaging, reporting, administration and troubleshooting
• Experience with Citrix virtual desktops and applications and VPN technologies
• Participating in asset management and control activities
• Work experience with Virtual Desktop Infrastructures ( VDI,Citrix, Cloud machines)
• Conduct support on user issue Via Remote thru MSRA, MSTSC or Anydesk
• Deploy/Redeploy application entitlements on user machine and install via SCCM ( Software Center )
• Act as the escalation point for all complex Windows desktop and application related environmental issues
• Troubleshooting and analyzing hardware and software technical tickets and requests
• Troubleshooting networking and connection issues.
• Assisting clients, users on their Telephony issues ( Cisco Jabber/Deskphone, Avaya One-x
• Experience with O365 Issue ( Macros, License ) Issues
• Experienced using a admin tools CUCM,SGMR for Avaya, Vsphere, CyberArk, WAIS admin etc.• Responding to client support requests. • Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes • Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs • Working in concert with internal IT teams to ensure the highest level of service delivery to user community • Maintain Windows 10 Desktop, VDI, laptop and HP thin client builds • Automate Desktop Support tasks utilizing Move Works, Slack and JIRA Service Desk • Have a deep Knowledge of scripting and automation tools such as PowerShell/Python • Manage the firm’s SCCM software packaging, reporting, administration and troubleshooting • Experience with Citrix virtual desktops and applications and VPN technologies • Participating in asset management and control activities • Work experience with Virtual Desktop Infrastructures ( VDI,Citrix, Cloud machines) • Conduct support on user issue Via Remote thru MSRA, MSTSC or Anydesk • Deploy/Redeploy application entitlements on user machine and install via SCCM ( Software Center ) • Act as the escalation point for all complex Windows desktop and application related environmental issues • Troubleshooting and analyzing hardware and software technical tickets and requests • Troubleshooting networking and connection issues. • Assisting clients, users on their Telephony issues ( Cisco Jabber/Deskphone, Avaya One-x • Experience with O365 Issue ( Macros, License ) Issues • Experienced using a admin tools CUCM,SGMR for Avaya, Vsphere, CyberArk, WAIS admin etc.
Skills: VMware Infrastructure · O365 · Avaya IP Telephony · Cyberark
