Experienced Customer Advocacy/Technical Support with a demonstrated history of working in the consumer electronics industry and an experience as an Operations Supervisor.
Currently, I'm working as a Customer Support Executive for London Stock Exchange Group. A Customer Support Executive manages B2B client queries and complaints and assists in providing historical/real time data needed by financial industry clients for analysis while ensuring efficiency and service satisfaction.
Liaise with different internal teams to confirm and correct possible suspect incorrect/inaccurate information within the internal database; To triage and isolate technical related issues; To rectify account and billing issues.
