I worked in the BPO industry for around four years. I've been a Customer Service Representative, Quality Analyst, and a Supervisor. I did all the support to maintain my team’s excellent performance, address agents’ concerns, did coaching and feedback about scorecard status, evaluate calls, implement the Quality guidelines, and processed employee regularization.
I’ve been an Executive Assistant for around a year. I used to manage the office day-to-day operations like organizing files, keeping records, planning meetings, scheduling appointments, conducting research, admin tasks, making travel/guest arrangements, and keeping the petty cash.
I served as an office based Marketing Specialist for one year. I was a front line to clients. My main responsibilities were to introduce our company, explain the terms, provide computation, collect requirements, and release the loan proceeds. I answered inquiries through email, call, and text messages.
I also worked as an English tutor. I used to teach Chinese and Japanese students.
I have been a Cyber Insurance Broker Support. I used to do email administration, quote data entry, policy checks, and policy stamping.
I have excellent and fluent English communication skill, able to write report and send formal emails, above average research skill, interpersonal (ability to work with anybody), good in providing customer service satisfaction, and computer proficient. I am knowledgeable in Microsoft Word, Excel, and Internet functions. I am fast learner and open to comments and suggestions.
