I was been working as Call Center Agent for almost 2 years. I handled 3 different accounts, outbound and inbound calls. And I also handled non-voice account. The recent account that I was handled is medical account. I am the one who verifies their insurances. And asking for an authorization from their doctor in a specific patient in order for them to be seen on their appointment.
As an appointment setter, we must put all the accurate information of our customers or patients to avoild conflicts. We should make sure before cutting the call, they are satisfied to your service.
