I'm Jake Winson Estacio, a dedicated and results-driven Virtual Assistant with 9 years of combined experience in customer support, sales, social media management, and medical recruitment. I have a proven track record of providing exceptional customer service, building strong client relationships, and helping businesses improve their operations and increase revenue.
I spent 3 years as a Customer Support Representative at Teleperformance Manila, where I handled telecommunications accounts, resolved customer concerns through voice support, and consistently met performance and quality standards. This experience strengthened my communication, problem-solving, and multitasking abilities in a fast-paced environment.
As a Virtual Assistant, I have worked as a Sales Chatter for 3 years, developing meaningful customer relationships, increasing engagement, and converting conversations into sales. I also have 2 years of experience as a Social Media Manager, where I managed content calendars, scheduled posts, monitored engagement, and maintained an active online presence for clients. Additionally, I worked as a Medical Recruiter VA for 1 year, sourcing qualified healthcare professionals, screening candidates, coordinating interviews, and supporting the recruitment process from start to finish.
I am highly organized, dependable, and able to work independently with minimal supervision. I learn new tools quickly, communicate effectively in English, and take pride in delivering high-quality work while meeting deadlines.
What I Can Help You With:
Customer Support (Phone, Chat & Email)
Virtual Assistance & Administrative Support
Social Media Management
Sales & Customer Engagement
Lead Generation
Medical Recruitment
CRM & Data Management
Calendar & Appointment Scheduling
Data Entry & Research Email Management
I believe that great communication, reliability, and attention to detail are the foundation of every successful business relationship. If you're looking for someone who is proactive, committed, and genuinely invested in helping your business grow, I'd love the opportunity to work with you.
