With hands-on experience supporting Revenue Cycle Management (RCM) operations, I have trained Medical Billers and RCM agents in billing workflows, RCM basics, and collections. I have conducted process training, assessments, and performance coaching for both new hires and experienced staff, as well as advanced communications training. I have a sufficient knowledge of US healthcare billing processes, documentation standards, and end-to-end RCM workflows, and I am detail-oriented with clear and effective communication skills.
