Experienced healthcare professional with over a decade of expertise in medical billing, claims processing, and revenue cycle management. Started as a Customer Service Representative in 2013, focusing on Accounts Receivable under provider billing—handling claim submissions, denials, and appeals. Proficient in navigating major insurance portals such as Availity, BCBS, and a wide range of commercial insurance platforms, with a strong understanding of payer requirements and portal-based claim resolution.Promoted to Group Leader in 2022, leading team performance, client communication, and ensuring service delivery met or exceeded expectations. In 2024, took on additional responsibilities including insurance verification and pre-registration.
