I have been a communication trainer for the last 2 years. Mainly, I upskill call center agents on their soft skills. At the -----------nt, I help applicants land a job contract by making sure they pass their language assessment exams which is a requirement for some of the programs we handle in our company. Besides these, I also proficient in using MS Office applications. I create my own training material using Powerpoint, MS Word to document our reading hand outs, MS outlook for our emails, and lastly MS Excel for our data and reporting. I can work independently and knows to manage pressure due to the fact that I worked as an Operations Supervisor for a long time before I became a Communication Specialist. As a supervisor, I learn alot about team management and camaraderie amongst my peers, as well as learn how to communicate to our higher ups and clients as well. Time management is one of my skills too, making sure that I finish my task on a given period.
