I have 9 years of experience in the BPO industry where I worked both as a customer service representative and a Quality Analyst in which my responsibilities included monitoring and analyzing customer support trends, assessing the performance of agents to maintain quality assurance standards, and providing coaching and feedback.
I am a detail-oriented individual with strong organizational and time management skills. I am adept at multitasking and peiorituzing tasks to ensure efficient operstions. My excellent communication skills allow me to collaborate effectively with tea-----------mbers and clients ensuring smooth workflow and customer satisfaction.
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