Admin/General Virtual Assistant | Technical Support Specialist | Merchant Support Leader
With over 15 years of extensive experience in customer service, technical support, and merchant services, I am a versatile professional known for my leadership skills, technical expertise, and commitment to excellence. I have consistently been recognized for my ability to manage teams, optimize processes, and deliver high-quality support across various industries.
Throughout my career, I have successfully led teams in high-pressure environments, most notably as the Merchant Support Department Head at Wanelo Inc., where I drove the team’s success in providing exceptional customer service and support. My background includes roles in system administration, podcast pitching, video editing, and crypto trading, showcasing my adaptability and wide-ranging technical skills.
I am proficient in a variety of software and tools, including GoHighLevel, ClickFunnels, Adobe Creative Suite, Microsoft Office, and numerous CRM and project management platforms. My technical capabilities extend to DNS configuration, VOIP systems, and real estate tools, which have been integral in enhancing operational efficiencies and customer satisfaction in all my professional endeavors.
As a licensed Electronics and Communications Engineer, I bring a rigorous analytical approach and problem-solving mindset to every project. I thrive in dynamic environments and am dedicated to continuous improvement, both personally and professionally.
Core Competencies:• Leadership and Team Management• Customer and Technical Support• Administrative Support• CRM and Project Management Tools• Video Editing and Content Creation• System Administration and DNS Configuration• Merchant and Real Estate Support Services• Problem-Solving and Process Optimization
With a passion for helping businesses succeed and a proven track record in enhancing service delivery, I am poised to make a significant impact in any role I undertake.
