15 years of work experience;
I worked with the Customer Experience Department of Philippine Airlines for 13 years. I started as an Office Clerk, Admin Assistant, Executive Secretary/assistant, and Customer Insights Officer with Research and Data Analytics job functions. For 13 years, part of my main job role was to provide technical support and act as a CRM System Administrator. I grew and learned more as the department's CRM tool evolved from Visual Basic, ----------- , and Microsoft Dynamics 365.
I learned and became an expert in MS Office, especially in MS Excel. My job functions pushed me to learn Ticketing (Sabre GDS), Data Analytics (using Hyperion, Qualtrics, SQL, Power BI, and Tableau), Data Collection (actual face-to-face survey, online survey, and FGD), report generation, project management, and presentations.
I had a short 8 months of experience with the Philippine Red Cross as a Reporting Officer and was certified as an International Humanitarian Law Facilitator.
During the pandemic, I explored the BPO industry with 4 months in a Telco account and a total of 16 months in an OTA company as a Travel Advisor and eventually progressed to Customer Success Specialist.
The pandemic also introduced me to PRU Like UK where I am currently a part-time Financial Advisor and building my own Team to be a Unit Manager.
Currently, I am actively looking for a WFH opportunity in the hope of having more time to do my responsibilities as a working mother of 2.
