I'm a Customer Support Virtual Assistant specializing in phone support and appointment scheduling for service-based businesses. I handle inbound and outbound calls professionally, manage bookings accurately, and make sure customers feel heard, informed, and taken care of.
With 6 years of BPO experience and nearly 3 years as a Virtual Assistant, I'm confident speaking with customers, resolving concerns, confirming details, and keeping schedules organized, without missed appointments or miscommunication.
What I handle daily:
-Inbound & outbound phone support
-Appointment scheduling, rescheduling, and confirmations
-Customer follow-ups via calls, SMS, or email
- Answering service inquiries clearly and professionally
-Updating CRM, calendars, and customer records
-Handling complaints and escalations calmly
Why clients trust me:
-Clear, neutral, professional phone presence
-Strong listening and problem-solving skills
-Accurate scheduling with attention to detail
-Reliable attendance and fast communication
I'm comfortable working with high call volumes, following scripts or SOPs, and adapting quickly to new tools or systems.
Availability: 4-6 hours per day Rate: $8 per hour
If you need someone who can confidently represent your business on the phone and keep your schedule running smoothly, send me a message.
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