My goal is to provide clients with reliable, full-service operational and administrative support so they can focus on growing their business while I take care of daily processes, client coordination, marketing support, and operational workflows.
I am a versatile and results-driven professional with experience supporting businesses across hospitality, real estate, marketing, and customer service in U.S., Australian, and Canadian markets. I help business owners streamline operations, manage client communication, and maintain smooth day-to-day processes.
Skills & Services I Offer
Executive & administrative assistance
Guest and client communication (email, chat, phone support)
Calendar and appointment management
Reservation and booking management
CRM management and lead tracking
B2B outreach and appointment setting
Social media support and content coordination
Marketing assistance and reporting support
Task and project coordination
Billing, payment follow-ups, and customer support
Workflow documentation and process improvement
Research, reporting, and operational support
Hospitality & Property Management Experience
Guest communications across (Airbnb, Bookingcom, Agoda, & Expedia)
Reservation management and guest support
Channel and calendar management to prevent overbookings
Experience using PMS and CRM systems including Cloudbeds, Salesforce, and Sabre
Coordination of housekeeping, maintenance, and guest concerns
Marketing & Technical Skills
Social media management support (Facebook, Instagram, TikTok)
Content creation support using Canva, CapCut, and similar tools
Basic website management (Wix, WordPress, Unbounce, Figma)
Familiar with Google Analytics, A/B testing, and marketing research<8efe80624d780eba0c6493ec45140364>Email marketing and campaign support using tools like Mailchimp
