I love motivating people and providing excellent customer service experience, but I am not fun of selling myself. Nevertheless, here are some few things about me:
1. I am working in the BPO industry for fifteen years; but I am still not done learning and looking for more opportunities. Everyday is a new opportunity to learn.
2. I also worked as a Quality Supervisor supporting one of the world's largest technology company. I am expert in doing RCA and creating actions.
3. I am a Yellow Belt Sig Sigma Certified;
4. Currently, I am supporting an Insurance Company in Australia. I am handling fifteen agents and awarded as Top Team Leader for two consecutive quarter.
5. Prior working as a support, I worked as a customer service rep, technical support advisor supporting different nationalities. I loved following the process but making sure that we do an extra mile to our customers. I've learned a lot from taking calls and talking to different people for several years.
6. In 2021, I worked in a Gaming Community supporting clients from Thailand, Pakistan, Dubai and Philippines. I managed a token launch here in PH with 200 attendees in the middle of pandemic. I oversee the Operations, Engagement and Quality Control.
7. I am a mother of two, and a woman empowerment advocate. I am not fortunate to grow up having the things I need and I want. Thus, I did my very best to build a career despite several challenges. I am proactive and a fast learner. I am accelerated from Kinder to Grade 1 way back. My motto in staying in one company is "I want to stay when things are hard, because I want to be there when things get easier".
I still would like to share more but this sum up basically who I am and what I want my future employer to know about me.
