Diploma in Information Technology graduate seeking a role in an innovative e-commerce organization that values my analytical, communication, customer service, and relationship-building skills, as well as my visual communication abilities in graphic design and video editing.
Organized, detail-oriented, and consistent in achieving goals. Trustworthy, adaptable, and upbeat, I stay motivated and eager to grow while easily learning new software and systems.
KEY SKILLS:
- Virtual Executive Assistant in a US-based e-commerce company: influencer relations, customer service (email, chat, social media), logistics coordination, executive support, and ad hoc admin tasks
- Enrolled in an online training program for Social Media Management and Marketing, and Search Engine Optimization (SEO)
- Customer Service Administrator in a UK-based e-commerce company: customer service - email and admin tasks
- Customer Service Manager in an e-commerce family-owned company: email, admin, ad hoc, operations support, social media and digital marketing support
- Senior Customer Success Specialist (Platform Manager) in an e-commerce company: email, chat, and social media management; trained new hires and provided QA for live chat agents
- Marketing: worked on my Alibaba’s affiliate account
- VA doing cold calls, administrative tasks, social media post-maintenance, internet researching, content writing
- Teaching: ESL Online Tutor and Full-Time High School Faculty
- Customer Service Representative (voice and eSupport) and Technical Support Representative in BPO companies
- Customer Service and Relations
- Computer skills
- Basic WordPress and WIX site-making/editing
- Knowledgeable in photo and video editing
- Good Oral Communication and Writing skills
- Interpersonal Communication
- Word Processing skills
- Journalism (News Writing)
- Detail-oriented
- Self Motivated and Disciplined
- Quick Thinker and Effective Decision Maker
- Eager to learn
- Reliable and Flexible
- Software Packages
? Microsoft Office??? eDesk??????? Asana??????? WooCommerce
? Photoshop???? ? Help Scout??? ? Klaviyo????? ? SellerLegend
? Canva?????? ? Olark????? ? Trello????? ? Slack
? Sony Vegas Pro?? ? agora pulse??? ? Gorgias????? ? Blade IMS
? inContact?????? ManyChat???? ? G Suite????? ? Keeping
? BoomTown???? ? ShipStation?? ? MS Team??? ? ? CapCut
? SalesDialers????? OrderWise??? ? Shopify???? ? WordPress
? Mojo Dialer???? ? Richpanel???? ? Anydesk???? ? Amazon Seller Central
? TikTok Shop Seller Center? ? eBay Seller Hub? ? Infoplus WMS? ? Notion
