Results-driven Customer Service and Sales Professional with over 5 years of experience in customer support, compliance, lead generation, cold calling, and relationship management. Proven track record of delivering exceptional customer experiences through phone, email, and chat support while consistently meeting performance and quality standards. Skilled in lead qualification, objection handling, customer retention, and CRM management using platforms such as Zendesk and Zoho. Strong analytical and problem-solving abilities gained through compliance and quality assurance responsibilities, including customer feedback analysis and process improvement initiatives. Highly adaptable, detail-oriented, and self-motivated, with the ability to thrive in fast-paced environments and contribute to both customer satisfaction and business growth.
