If your support inbox is overwhelming, your escalations aren't getting resolved fast enough, or your team needs someone who just gets it without a long onboarding — I can help.
I'm April, an E-Commerce Customer Support VA with 5+ years supporting DTC brands (including Shopify-based stores) and 13+ years across BPO, hospitality, and healthcare. I've managed 50+ tickets a day using Gorgias and Salesforce, handled complex escalations end-to-end, and maintained strong CSAT even during high-volume periods.
What sets me apart: I've been on both sides of the support floor. As a former Quality Analyst and Product Ready Trainer, I don't just resolve tickets — I spot patterns, flag process gaps, and help teams run smoother. I've built onboarding materials, coached agents, and reduced ramp-up time for new hires.
What I can take off your plate: Email & ticket support via Gorgias, Salesforce, or your preferred helpdesk
Order management, refunds, and shipping issue resolution (Shopify)
Escalation handling — fast, calm, and on-brand
Review & reputation management across platforms
CRM updates, data entry, and team coordination
SOP creation and new hire support
I've worked with DTC health & wellness brands and Scandinavian D2C companies, so I understand how to maintain brand voice while hitting your resolution targets.
I'm reliable, proactive, and communicate clearly across time zones. If you're looking for a VA who treats your business like her own — let's talk.
