I'm a graduate of B. S Chemical Engineering who have build a diverse and successful career in the Business Process Outsourcing Industry. With proven track record of exceeding client expectations may it be as individual contributor or a team manager. I have more than 11 years of experience supporting the largest financial Institutions in the US, UK, Australia and Asia Pacific combined for customer service and support roles, 5 years combined as Subject Matter expert /Sales Coach/ Senior Officer and 3 years of experience in Telemarketing (inbound and outbound) in a Contact Centre Environment for both Bank and Telco Products. Over the years I have developed strong Financial Literacy by providing support for Savings acct, time deposit, unsecured/secured loans and merchant payment services. I also have exposure in creation of Training modules and facilitation of Culture, Product, Process and System Trainings. Some of my top skills are Critical and Analytical Skills which helps me see easily see opportunities for improvement and recommend solution based on Root Cause Analysis. Above all, I never stops learning and that is why I am a person with Yes I Can Attitude.
