Highly motivated IT professional with over 6 years of experience across various IT functions, including Incident Management, IT Support Analysis, and Service Desk operations. Adept at leading incident response, minimizing downtime, and resolving critical issues. Proven ability to provide exceptional technical support, manage user access, and troubleshoot hardware and software problems. Skilled in ITIL practices, critical incident response, root cause analysis, and possess a strong understanding of cloud platforms like AWS and Azure.
