Virtual Assistant | Healthcare CSR | Email, Scheduling & Admin Support

Hi! I’m Sheila, a reliable and detail-oriented Virtual Assistant with experience in healthcare customer service and administrative support.

I specialize in handling phone calls, scheduling appointments, managing emails, and supporting daily operations. In my recent role with Middletown Medical, I worked in a fast-paced environment where I handled high-volume calls, coordinated with doctors and nurses, verified insurance, and ensured patients received timely assistance.

Here’s how I can help you:
• Answer and manage phone calls professionally
• Schedule, reschedule, and organize appointments
• Handle email and inbox management
• Provide customer support (phone, chat, email)
• Perform data entry and administrative tasks
• Coordinate with teams and follow up on tasks

I am experienced with Google Workspace, Microsoft 365, Outlook, Teams, Five9, and eClinicalWorks.

I am organized, dependable, and easy to work with. I can work independently with minimal supervision and always aim to deliver accurate and high-quality work.

I am available to start immediately and would love to help your business run smoothly.

Let’s work together!