Dynamic, highly-motivated professional with over 15 years’ experience in managing and leading teams in various customer-oriented programs under international telecommunications, financial and retail companies. Effective communicator with the ability to create and introduce end-to-end processes. I'm in charge of overall in-charge of the day-to-day operations of the center, analyzing agents/supervisors performance thru Root Cause Analysis and formulates and executes action plans to improve performance and to bridge -----------tablishes training programs based on knowledge of identified training needs or changes in products, procedures or services. I am also in charge of coordinating all client needs with appropriate internal departments.
