Customer Support Specialist | Email Support | E-commerce & SaaS

I’m ----------- ----------- -----------, a BS in Information Technology with 5–10 years of experience in e-commerce product analysis and several years supporting customers via email and ticketing systems. As a CSR and Subject Matter Expert, I presented and sold products, performed quality assurance checks, and recommended operational improvements that boosted product quality and customer satisfaction.Currently re-entering web development through focused self-study, I’ve completed a top-rated HTML and CSS course and can structure responsive, accessible pages and style layouts for mobile-first experiences. I also have 1–2 years of hands-on website content work. Updating product descriptions, uploading and formatting images, and maintaining accurate site details through CMS dashboards.My strengths are clear communication, meticulous data handling, and a service-oriented approach. I deliver dependable support for content updates, basic front-end tasks, and customer-facing responsibilities while actively expanding my development skills.