I have experience as an Executive Administrative Assistant for a residential real estate company and a physical therapy company, both based in the United States. These roles allowed me to handle tasks virtually, work with remote teams, and gain hands-on knowledge of tools essential for supporting my clients. This is also where I honed my interpersonal communication skills in a virtual setting.
Before this, my background in the BPO industry built my foundation in multitasking and customer relations. I learned to resolve customer concerns effectively, even with irate clients, by identifying root causes, providing clear solutions, and ensuring they felt heard and informed.
Over the years, I’ve continued to grow my computer skills, mastering new tools and adapting to updates. Whether it’s organizing workflows, managing CRMs, or communicating with clients, I strive to deliver excellent support.
Tools I’ve used: CRMs, Google Workspace, Stripe, MS Office, Trello, Infinity, Zillow, Slack, Meta Business Suite, LinkedIn, DocuSign, Zoom, Loom, Canva, KW Command, Mailchimp, and more.
