Hello! I'm a dedicated Customer Service Representative with 3 years of experience in the BPO industry, specializing in healthcare accounts. I've supported patients, providers, and insurance members through phone, chat, and
email—delivering accurate, HIPAA-compliant service with empathy and
professionalism.My role involved verifying insurance coverage, assisting with claims and billing inquiries, scheduling appointments, and guiding patients through healthcare processes. I understand how important clear communication and confidentiality are in the healthcare field, and I consistently strive to provide compassionate and efficient support.
I've also handled Telecommunications account for business which I've mastered the product very well. Billing, Technical Support, Device Configuration etc.
I have also done admin support in the past. I've also took
email handling, social media management and more admin related tasks. I am the BEST and the ONE that you couldn't missed! For Over 3 years, I have encountered a huge range of Administrative tasks like Data Entry & Researching which drives me to be the BEST and a SUPERSTAR! You should hire me because I have the PASSION on working with my SKILLS, have the PASSION to learn more things and I am qualified to take a job under my expertise I owned. With this skills I have, I want to provide YOU the best quality that you are looking for. Not just that, I am also reliable and hardworking to any projects even if it's easy or hard. I have the SKILLS and I want to prove it with YOU.
I have a lot of experience and knowledge in Microsoft Office programs. I learn fast with or without supervision and work well under pressure whether independently or in a team.
Throughout my career, I've developed strong communication skills, attention to detail, and the ability to work under pressure. I'm tech-savvy, quick to learn new tools (Microsoft Office, Salesforce, etc.), and always focused on delivering a smooth customer experience.
Skills:
• Customer Service (Phone, Chat,
Email)
• Problem Solving & Conflict Resolution
• Order Processing & Data Entry
• Fluent English Communication
• Time Management & Team Collaboration
