A Business Development Specialist with 7 years of solid experience in B2B and B2C. I possess a broad orientation in Sales Development and Lead Generation processes.
LEAD GENERATION MANAGER
Anata Inc
January 2023 - June 2025 (part-time)
* Led a group of 5 Lead Generation Specialists, responsible for finding and qualifying potential clients for Amazon and E-commerce management services
* Developed and maintained a database of high-quality leads
* Executed effective email marketing campaigns and continuously refined lead generation strategies to maximize results
BUSINESS DEVELOPMENT EXECUTIVE
-----------re
April 2022 - January 2024 (part-time)
* Identified and sourced potential clients (e.g., clinical trial sponsors, CROs, or research sites) who may need patient recruitment services.
* Conducted research to identify ongoing or upcoming clinical trials where patient database could be valuable.
* Prospected and engaged with senior-level decision-makers through LinkedIn to introduce B2B services
* Developed outbound email & LinkedIn campaigns, and coordinated introductory calls
PROJECT MANAGER
Worldwide Business Research
Jan 2022 - Jan 2023
* Connected and built strong relationships with Business Executives to attend sell-out international conferences
* Cold-called and emailed prospects; identified decision-makers to begin the sales process
* Maintained and expanded the company’s database of prospects through LinkedIn lead generation.
* Handled Retail, Pharmaceutical, Finance, Travel & Hospitality International conferences
BUSINESS DEVELOPMENT ASSISTANT
SC3 Clinical Research Group
Jun 2018 - Apr 2022
* Generated new clinical trial leads from ----------- and other online resources. Reached out to prospects for a study participation
* Assisted Principal Investigators in Email correspondence, StudyFeasibility Assessments, and Site Visits
* Secured and completed clinical trial documents including Confidentiality Agreement, Protocol Synopsis, FeasibilityQuestionnaires, and other study start-up documents
SALES TRAVEL SPECIALIST
International Travel Network
Jun 2016 - Jun 2017
* Provided flight booking arrangements over the phone
* Became proficient in international as well as domestic flight routes
* Contacted customers to inform them of flight cancellations, delays and other scheduling issues
QUALITY ASSURANCE ANALYST
Telstra
Jan 2015 - Feb 2016
* Listened to calls either recorded live or side-by-side and communicated feedback
* Identified calls failing to meet predefined standards, identified the problem and brainstorm with the team to create a resolution for a better customer experience
* Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.
* Implemented agent training and team coaching initiatives every week
CUSTOMER SERVICE REPRESENTATIVE
Telstra
Jul 2014 - Dec 2014
* Resolved an average of 25 inquiries a day, dealing with all types of inquiries including billing issues, order tracking, product information queries, troubleshooting minor hardware issues
* Assisted clients in sim card activation and service changes, recommended service options and scheduled phone orders and deliveries.
* Upsell company products and services to customers
TECHNICAL SUPPORT REPRESENTATIVE
Convergys
Jun 2012 - Jul 2014
* Diagnosed and resolved technical hardware and software issues involving internet connectivity
* Provided minor technical support to identify and resolve issues with Windows OS, cellphones, wireless network printers,networking and telecommunications equipment
* Proactively provided higher internet speeds if available to customers and implemented strategies to improve sales
Verified
