A versatile Social Media Manager and Virtual Assistant with strong experience across content creation, analytics, acquisition management, sales, and technical support. Skilled in building strategies that grow engagement, managing digital tools across major platforms, and delivering consistent results for brands. Brings eight years of customer-facing technical support experience, proven sales performance, and hands-on acquisition expertise. Adaptable, organized, and highly capable of owning end-to-end operations in -----------keting, content, and client communication.
Experience Highlights (All Roles in Bullet Form)
• Social Media Manager – Freelance (2023–Present)
Leading content creation, strategy development, analytics tracking, and platform management. Skilled in community engagement, trend research, campaign scheduling, and consistent brand voice execution. Provides basic graphic design and performance reporting.
• Acquisition Manager – Bangoura Invest LLC (2023–2024)
Manages procurement processes, -----------ket research, vendor comparisons, and preparation of SOWs and RFPs. Supports contract and budget evaluation, conducts cost/price analysis, and assists with source selection. Strong in documentation, accuracy, and coordination.
• Sales Representative – Quotes Direct (2022–2023)
Handles inbound and outbound calls, negotiates effectively, manages CRM tools, and adapts to diverse customer types. Demonstrates strong product knowledge, empathy, resilience, and time management.
• Sales Representative – HomeaGlow (2022)
Performs lead generation, phone sales, and customer handling. Skilled in negotiation, persuasion, empathy, and maintaining motivation despite objections or rejection.
• Technical Support Representative – Alorica (2014–2022)
Provides inbound, outbound, chat, and email support. Specialized in Salesforce CRM, troubleshooting hardware and software issues, remote support, and ticket management. Known for patience, clarity, and problem-solving.
Core Strengths and Tools
• Social media strategy, analytics, reporting, content planning
• CRM mastery: Salesforce, HubSpot, Track Drive
• Meta Ads, TikTok Ads, Google Ads/Analytics, YouTube Studio
• Canva, G-Suite, Shopify
• Strong communication, customer handling, negotiation, adaptability
• Technical troubleshooting and cross-platform support
Education
Information and Communication Technology — International Electronics & Technical Institute (2007–2009)
Verified
