Dedicated and detail-oriented professional with over 7 years of experience in customer service, team leadership, and administrative support. Skilled in handling guest inquiries, resolving concerns, and managing reservations across platforms such as Airbnb, -----------, and VRBO. Proven ability to work independently, maintain professionalism under pressure, and deliver exceptional guest experiences. Seeking to contribute my organizational and communication expertise as a Guest Support Specialist or Virtual Assistant in the hospitality industry.
Core Skills
• Guest Communication & Support (Phone, Email, Chat)
• Reservation & Calendar Management (Airbnb, VRBO, -----------, Google Calendar)
• Customer Service & Problem Resolution
• Virtual Assistance & Administrative Support
• Team Leadership & Training
• Time Management & Critical Thinking
• Tools: CRM Systems, MS Office, Google Workspace
Verified
