- Managing account health checks, A-Z claims, Chargeback claims, Performance notifications and VOC on Amazon Seller Central
- Processing orders, chargeback cases, and other requests on Shopify
- Responding to buyer's messages on Amazon and Walmart
- Responding to customer's queries and concerns across multiple channels and social media platforms
- Knowledgeable with multiple FBM platforms like Ware2go, Deliverr, ShipBob, Shipstation and WooCommerce
- Have experience using CRM tools like Zendesk, Gorgias, and Ameyo
- Have experience using Slack, Zoho people, Google spreadsheets, ----------- , and other Google apps/tools
- Processing of labels and filing of claims on UPS and USPS
