My work experience includes more than 20 years in customer service and technical support for various US based companies and clients like American Express, ----------- , and Time Warner Cable. I have 4 years of experience as an HRIS/Database manager and have a total of 17 years experience in Operations and Client Success as an Operations and Client Manager. I am currently employed as the Site/Operations Director of a New York-based company supporting 15 client accounts and a total of 160 employees. My areas of expertise include coaching and mentoring, performance management, customer relationship management, and client care. Part of my role is managing the revenue and growth of client accounts, ensuring minimal revenue losses, keeping employees engaged thru fun and meaningful activities, troubleshooting client escalations and concerns, and formulating learning programs to make our virtual professionals and department heads successful in their role.
