• A diverse and efficient IT Help Desk Professional with a wide variety of experience in providing extraordinary technical, remote, software, and phone support to end users especially/VIPs.
• I am a flexible worker and a great multitasker with a strong technical & customer service background. I am dependable, a personable communicator with an excellent skill - set in client and vendor management.
• Searching to obtain a position to where I can use and allow my knowledge/skillset to be an asset to your company as well as learn from your company.
--
• Active Directory.
• Azure
• M365 Apps / OneDrive Business & SharePoint.
• Micorost 365 Mailbox Creation and Management.
• Microsoft 365 License Provisioning.
• MS Windows Operating Systems
• PowerShell Scripting.
• Wallix & Remote Desktop Connection Manager.
• Ticketing Tool: ServiceNow, Manage Engine SDP, EasyVista
• Remote Tool Application: ConnectWise, LogMeIn, CmRcViewer, TeamViewer.
• DataDog Cloud Monitoring Tool.
• Hardware & Software installation and troubleshooting.
• Security Group Creation and Management.
• Veritas Backup Exec
• First Level Support / Management for VMware Horizon
