I help e-commerce businesses deliver fast, friendly customer support that keeps customers coming back.
With 3+ years of experience in customer service, telesales, retail operations, and team leadership, I specialize in email support, live chat support, Shopify, CRM management, order processing, customer retention, and administrative support.
Key Results
Reduced customer complaints from 65% to 23% within 5 months.
Exceeded sales targets by 18% through strategic upselling.
Improved customer retention by 9% through proactive follow-ups.
Assisted 300+ customers weekly with billing, orders, account support, and product inquiries.
Trained and onboarded new tea-----------mbers to improve service quality and workflow consistency.
Services
Shopify Order Processing
Order Tracking
Refunds, Returns & Exchanges
Customer Escalation
CRM Management
Data Entry
Inventory Tracking
Product Listing Support
Administrative Support
Chat Support
Tools
Shopify, Amazon Seller Central (Basic), Google Workspace, Microsoft 365, Trello, Notion, Slack, Zoom, Google Meet, WhatsApp, ChatGPT, Gemini, Grammarly, Canva, CapCut.
Remote Work Setup
Converge Fiber 100 Mbps
Globe 5G Mobile Hotspot (Backup)
AMD Ryzen 5 Desktop PC
Noise-canceling Headset
HD Webcam
Dedicated Home Office
Available full-time for US (EST/PST) and Australian (AEST) business hours
Portfolio: fitzcalatero.super.site
Resume available upon request.
