I entered the BPO industry year 2014. I stared working as an agent. Blended account meaning you are chatting with a customer while you are also engaged in aa call working with a different customer and answering emails from other customers. This is where my multi tasking skills improved.
Skills:
Tech savvy
Customer service
Sales/Marketing
Excel
PowerPoint
Keynote
Word
Apple product expert
Trainings Attended:
Leadership Training
Difficult conversation
Interview skills
COPC
4DX
ACE
