Customer Experience & Executive Support Professional | 10+ Years Supporting U.S. Businesses
Hi! I'm Rae, a dedicated Executive Assistant and Customer Experience professional with over 10 years of experience helping U.S.-based businesses deliver exceptional customer service, streamline operations, and support leadership teams.
My career has taken me through telecommunications, eCommerce, SaaS, property management, and executive support, where I've developed a reputation for being reliable, proactive, and highly organized. Whether I'm assisting customers, managing executive calendars, coordinating projects, or improving workflows, I take pride in treating every task as if it were my own business.
I've worked extensively with Shopify, Salesforce, GoHighLevel, Amazon Seller Central, Airbnb, Gorgias, Zendesk, Freshdesk, Slack, ClickUp, Asana, Trello, and Google Workspace. I'm comfortable handling customer support through email, chat, phone, and SMS while maintaining a warm, conversational, and solution-focused communication style.
Throughout my career, I've also led teams, created SOPs, improved customer service processes, managed executive travel, coordinated operations, and supported fast-growing companies remotely. I thrive in fast-paced environments where ownership, accountability, and attention to detail matter.
What I can help you with:
• Executive & Virtual Assistance
• Customer Support (Email, Chat & Phone)
• Guest & Client Experience
• Shopify & eCommerce Operations
• Order Management & Returns
• CRM Management (Salesforce, GHL, Zendesk, Gorgias)
• Calendar & Travel Management
• Team Leadership & Operations
• Process Documentation (SOPs)
• Social Media Support & Community Management
• Airbnb & Property Management
I'm looking for a long-term opportunity where I can contribute, grow with the company, and become a trusted member of the team. If you're looking for someone who communicates well, takes initiative, and genuinely cares about your customers and your business, I'd love to connect!
Let's build something great together.
Verified
