UBX - QA ENGINEER/BUSINESS ANALYSTUBX Unionbank Bldg. Ortigas (February 2024 - August 2024)• QA Engineer: Tested insurance and banking applications, a ReactJS-based website, and a Flutter-based mobileapplication. Performed manual testing for new features, utilized Postman for API testing, and used Selenium withPython for automating testing. Managed the entire STLC, including test planning, test case creation, and testexecution using QASE/TestRail. Logged and tracked bugs using JIRA.• IT Business Analyst: Conducted requirements gathering during grooming sessions with clients, analyzed businessprocesses and requested new features. Suggested ideas for new features, created detailed documentation, anddeveloped process flow diagrams. Collaborated with the development team to design solutions and features thatmeet client needs and align with organizational goals. Additionally, worked closely with UI/UX designers to ensurethat new features met client expectations. Composed acceptance criteria on JIRA tickets for new feature requestsfrom clients.• Acted as a Scrum Master for a Support and Maintenance Development team. Managed client tickets, managedteam's tickets, monitored team progress, and provided training or knowledge transfers on workflows, websiteprocesses, and roles. Created and maintained dashboards, reports, and performance metrics to monitor projectoutcomes. Facilitated meetings, presentations, and workshops to communicate project status and gather feedback.
MICROSOURCING - QA MANUAL/AUTOMATION TEST ENGINEERMicrosourcing Eastwood (May 2022 - August 2023)• Managed the E-commerce website for an Australian school supplies project, leading to significant improvements inuser experience and engagement.• Conducted manual testing, automation testing, created test cases, scripts, test planning, test execution, andexecuted various types of testing including API, regression, smoke, functional, UAT, unit, end-to-end, mobileapplication, and web deployment testing.• Collaborated with cross-functional teams including developers, business analysts, and stakeholders to identifysoftware defects, troubleshoot issues, and implement appropriate solutions throughout the SDLC and STLCprocesses.• Utilized tools such as JIRA, Selenium, FortiClient VPN, Microsoft Office, TechSmith Capture, Browserstack, andConfluence for testing, documentation, and project management.
ACCENTURE - SALESFORCE DEVELOPER/QA ENGINEERUptown BGC Taguig (March 2021 - June 2022)• Within an Agile development team, played a key role in developing, analyzing, debugging, and testing the DigitalInsurance platform for the Australian Motor and Home Insurance project.• Collaborated with cross-functional teams throughout the SDLC to develop and maintain the website.• Utilized JIRA for issue tracking, and source code management tools like Sourcetree, VS Code, Git, and GitHub.Conducted Salesforce automation testing, SQL scripting, and various testing types, including manual, functional,unit, integration, UAT, API, and regression testing.
IBM - Q2C SPECIALISTIBM Eastwood (December 2018 - March 2021)Handled ASEAN countries as a key point of contact for client support, specializing in creating proposals and contractsfor ordered software and hardware solutions.• Collaborated closely with clients to understand requirements, ensuring accurate and tailored proposals and contractcreation.• Developed comprehensive proposals, highlighting software/hardware features, benefits, and pricing and craftedcontracts aligning with client needs and legal requirements• Coordinated with internal teams to facilitate proposal and contract approval process.
IBM - Technical Support Specialist
IBM Eastwood(November 2018 - December 2018)
• Provided technical support and troubleshooting for IHG (International Hotels Group) in the AMER and APAC regions, ensuring smooth operations and hardware systems.
• Resolved various software and hardware issues, including troubleshooting user accounts and passwords, resolving hotel booking discrepancies, reformatting computers and credit card machines, installing printers and credit card machines and fixing server related problems.
• Demonstrated customer service skills while assisting IHG and its clients to ensure customer satisfaction.
• Resolved a high volume of issues within tight timeframes and receiving positive feedback from IHG and its customers.
Achievements: Top Performer (Quarter 1, 2018); Top 3 Performer (February 2018); Top 5 Performer (June 2018); Top 6 Performer (September 2018); 100% CSAT and Attendance (February - June 2018)
